Frequently Asked Questions
As parents and guardians, you play a critical role in your child’s education – a role which is shared with the School. In order to maintain and support our partnership, the School has developed the Portal that is available for your use at all times.
LOGGING FOR THE FIRST TIME
The communication you first received from the School provides your temporary username and temporary password. When logging in for the first time you will be prompted to create a new password.
You can find guidance on setting passwords in the Frequently Asked Questions by clicking the second download button on this page.
You can find short video demonstrations of the features in the Portal below:
SYNERGETIC RESOURCES (PARENT FOCUS)
CANVAS RESOURCES (PARENT FOCUS)
For the best viewing experience, the School requires the Portal to be used with the following browsers on all devices:
- Google Chrome version 67 or higher
- Microsoft Edge (Windows 10 PC only)
- Safari (for Apple devices)
FREQUENTLY ASKED QUESTIONS
We have anticipated questions that parents may have about the Portal, answers to the most common questions are included in the Frequently Asked Questions found via the second download button.
If you are having technical difficulties with the Portal, please click here to email our Portal Support Service Desk.
Please note that Service Desk is staffed Monday to Friday from 8:00am to 4:00pm. Our Service Desk staff will contact you by the next business day to resolve the problem.
GET IN TOUCH
We welcome contact from our community – choose the best way for you.